Franchisees

My initial online booking had to be changed as the suggested person Craig Elliot couldn't take on more work at the time. Instead of him asking Jim's Booking service to reassign another person I had to rebook. The online booking system only had Craig Elliot assigned to my address so it booked him again. I then had to make a call to 'over-ride' the system problem and get another person allocated - Shane Wright. Very inconvenient for a me as the customer having to make alternative arrangements that should be sorted by Jim's Group. Suggestion: when a Jim's person is too busy to take on more work then he/she should flag this with the booking service to avoid the customer being inconvenienced. The booking service should contact the customer not make the customer fix the problem themselves.

Just thank you!

Edward was very friendly and organised. He and his wife came to quote us, and they recorded all the details of what we needed on an iPad so there was no confusion. Edward texted me with estimated times for the jobs, so we could plan, and he arrived at our place on time and did the job quickly and efficiently. I will definitely use him again!